Frequently Asked Questions
If you have a question that has not been answered below, please email us by clicking here.
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If you have a question before buying your vehicle, call the Pentagon Internet Sales line on freephone 0800 0857296 or if you would like to speak direct to one of our dealerships please click here for their full contact detail.
If you have a problem to discuss call the Pentagon Customer Care line on freephone 0800 9174480 or click here for more details. -
Yes. Introduced on 14th January 2005, the new FSA rules will change the way customers buy cars and vans in the future. Among the many advantages of the new regime will be clearer information for consumers about general insurance policies. Consumers will be able to compare insurance policies more easily, with clear information on any significant and unusual exclusions, understand the nature and cost of the policy they are buying and have access to the Financial Ombudsman if they have a complaint and to the Financial Services Compensation Scheme if firms go out of business. Please contact us for more information or visit www.fsa.gov.uk.
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To enquire about a vehicle, click on your preferred model to display our stock. Browse through our wide selection of over 1000 vehicles and request more information or a test drive by clicking 'Enquire Now' about this vehicle. Then complete our Enquiry Form and click 'Submit'.
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Yes. If you are considering part exchanging your current vehicle we are able to provide you with a quote which will be subject to us road testing and viewing your part exchange. Unfortunately, in some cases, we may need to view and road test a vehicle before we can give your part exchange price. For a quote please contact one of our Internet Sales Consultants on freephone 0800 0857296. For more information, click here. If you are Part exchanging your vehicle, due to the new government legislation you must bring us the original V5 registration document and a current MOT certificate (if your vehicle is over 3 years old) together with any service history, book pack, locking wheel nut key, radio code and spare key. It is the customers responsibility to advise Pentagon, before a valuation is given, if a part exchange vehicle has been imported, has any damage or if the vehicle has had bodywork repairs.
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Yes, we can accept GM Card points against the purchase price of a new Vauxhall, though some exclusions may apply. There is a time limit relating to when GM card points can be used. Please call a member of the team on the Pentagon Internet Sales line on freephone 0800 0857296 for more information. GM Card Discounts are subject to authorisation by GM Card.
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Finance is provided through a number of different finance companies including Black Horse and the main approved finance houses of our manufacturer partners.
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We provide finance for people over 18. Finance at rates published on this web site are available subject to status.
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The minimum loan period is 12 months and the maximum term we can provide is 5 years.
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Yes if finance is required. As with all other types of finance, in order to qualify our finance providers will have to carry out credit checks with credit reference agencies.
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You can either apply online or in person at your local Pentagon dealership or by calling Pentagon Internet Sales line on freephone 0800 0857296.
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A PCP (also called Low Payment Plan) allows you to finance a car but at lower monthly repayments than traditional Hire Purchase or Personal Loan. With traditional methods of purchasing a car your payments are based on having to repay the entire cost of the car equally over the period of the agreement. However with PCP you are able to defer a proportion of the cost of the car as a Final Payment which is payable at the end of the agreement. A Guaranteed Future Value (GFV) is set based on the car's estimated value at the end of the agreement, which will be equal to the Final Payment.
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We accept payment on the day of collection / delivery in the form of Building Society cheque, Bankers draft or debit transfer. If a vehicle is being delivered we will require this at least one working day before delivery. The maximum cash sum that we can accept with prior notification is £3000. The maximum we can accept on Credit Card is £500. Any amount above this will incur a surcharge of between 1.5% and 3.5%. Private cheques can be accepted but delivery will be delayed until funds have been transferred to us (normally 10 working days). Please make all cheques payable to Pentagon.
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All of our cars can be tailored to your exact requirements. If you are ordering a vehicle that we'll be sourcing from the factory, we can order the vehicle in whatever colour you want and with all the available extras you need. Pre-owned and all other new cars can be fitted with all the available dealer fit options at discounted prices. Our consultants will be happy to discuss any questions relating to this on freephone 0800 0857296.
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All we require is to see an original certificate of insurance or cover note with your new registration number on it to tax your car. We also need to see an insurance certificate/cover note before a vehicle can be released as per the 'Duty of Care' legislation. We can provide you with a competitively priced insurance quote today. Please also ask about our free short term insurance policy offer and our consultants will be happy to discuss any questions relating to this on freephone 0800 0857296. Terms and conditions apply.
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You can either collect your new vehicle from your supplying Pentagon dealer or we'll deliver your vehicle to your home or work address at a convenient time (the cost of this service would be agreed beforehand).
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No, but collection of a vehicle (after purchase) at another Pentagon location can be arranged but is only available by prior arrangement at the managers discretion, unfortunately in some cases we can not offer this option. As we have negotiated preferential discounts with manufacturers that your local dealer may not be able to offer, the prices we can offer vehicles at are often exclusive to us. We can arrange delivery though at a date and time of your preference (subject to the usual terms and conditions).
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All vehicles can be viewed and test driven at the vehicle's location by prior arrangement. To make an appointment please call the Pentagon Internet Sales line on freephone 0800 0857296.
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Pentagon Approved Runarounds are ideal as a first car. We select only the most reliable and economical cars that generally are in a low insurance groups and one of the cheaper road tax brackets. These cars are generally at least 5 years old and they have been individually selected by our used vehicle acquisition team because of their excellent condition and service history. These cars come with 12 Months MOT, a full exterior and interior valet and a full HPI / Experian Check.
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Yes. Please click here for our opening hours. (Please call us for Public Holiday opening hours on freephone 0800 0857296)
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Yes. At Pentagon we believe it is important for all our customers to have all the information on our vehicles and services before, during and after sale, whether bought over the internet or over the phone. The key features of our compliance to this regulation are that we will supply clear information, including details of the goods/services offered, delivery arrangements, payment details, our details as a supplier, prior information on your right to cancel before you buy and confirmation via email or letter when an order has been made. You, as a consumer, have a cooling-off period of 7 working days from your date of order when you have not visited one of our branches. If you choose to return a vehicle we reserve the right to charge a reasonable fee to cover the cost of returning it to our dealership. Please call us on freephone 0800 0857296 for more details.
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To protect our customers we have vehicle mileages investigated by Vehicle Mileage Check Ltd (VMC). The mileage recorded on any vehicle may still be under investigation. The accuracy of its odometer reading therefore cannot be relied upon and should be disregarded until we can confirm the availability of the VMC report.
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At Pentagon the selling price of all our vehicles includes an Assurance Upgrade fee of £89.99. Please ask your Sales Consultant for more information.